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Policies

TERMS OF WEBSITE USE

Please read these terms and conditions carefully before using this site.

  1. What’s in these terms?

    1. These terms tell you the rules for using our website or any web applications, mobile applications or similar devices, channels, platforms, service applications or other applications operated by or on behalf of us (our site).

  2. Who we are and how to contact us

    1. 1.1 www.neuro-education.co.uk is a site operated by NeuroEducation (we or us). We are a sole trader registered in England and Wales and have our registered office at 13 High Street, Branston, Lincoln, LN4 1NB, England. 

    2. 1.1 To contact us, please email admin@neuro-education.co.uk

  3. By using our site you accept these terms

    1. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

    2. If you do not agree to these terms, you must not use our site.

  4. There are other terms that may apply to you

    1. These terms of use refer to the following additional terms, which also apply to your use of our site:

      1. our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate;

      2. our Cookie Policy, which sets out information about the cookies on our site.

  5. We may make changes to these terms

    1. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

  6. We may make changes to our site

    1. We may update and change our site from time to time to reflect changes to our products or services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

  7. We may suspend or withdraw our site

    1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

    2. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  8. Our site is only for users in the UK

    1. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

  9. You must keep your account details safe

    1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at admin@neuro-education.co.uk

  10. How you may use material on our site

    1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    2. You must not modify the digital copies of any materials you have downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    3. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

    4. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    5. If you copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  11. Do not rely on information on this site

    1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  12. We are not responsible for websites we link to

    1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    2. We have no control over the contents of those sites or resources.

  13. User-generated content is not approved by us

    1. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

  14. Our responsibility for loss or damage suffered by you

    1. Whether you are a consumer or a business user:

      1. we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation; and

      2. different limitations and exclusions of liability may apply to liability arising as a result of the supply of any products to you, which will be set out in any terms and conditions of supply we issue to you.

    2. If you are a business user:

      1. we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;

      2. we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

        1. use of, or inability to use, our site; or

        2. use of or reliance on any content displayed on our site.
          In particular, we will not be liable for:

        3. loss of profits, sales, business, or revenue;

        4. business interruption;

        5. loss of anticipated savings;

        6. loss of business opportunity, goodwill or reputation; or

        7. any indirect or consequential loss or damage.

    3. If you are a consumer user:

    4. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; and

    5. if defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

  15. Uploading content to our site

    1. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our terms of use.

    2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

    3. Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

    4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

    5. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with any provisions set out in these terms of use.

    6. You are solely responsible for securing and backing up your content.

  16. We are not responsible for viruses and you must not introduce them

    1. We do not guarantee that our site will be secure or free from bugs or viruses.

    2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

    3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  17. Rules about linking to our site

    1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    3. You must not establish a link to our site in any website that is not owned by you.

    4. We reserve the right to withdraw linking permission without notice.

    5. If you wish to link to or make any use of content on our site other than that set out above, please contact admin@neuro-education.co.uk

  18. Which country’s laws apply to any disputes?

    1. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland

    2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law.We both agree to the exclusive jurisdiction of the courts of England and Wales

 
Privacy Policy
  • Introduction

1.1 We are NeuroEducation (referred to as NeuroEd, we, us and our in this Privacy Policy), a sole trader in England whose registered office address is 13 High Street, Branston, Lincoln, LN4 1NB, England

1.2 The information set out in this Privacy Policy is provided to individuals whose personal data we process (you or your) as data controller, in compliance with our obligations under Articles 13 and 14 of the General Data Protection Regulation 2016/679 (GDPR).

1.3 To make this information clear, we have divided the data we receive into the following groups and corresponding Schedules, where each of which refers to: the particular category of information we collect and retain; from where we obtain the information from; the purpose and legal basis of processing and to whom we will (if applicable) disclose the information:

Schedule 1 - Data about our clients, and all individuals in respect of whom we have acquired personal information in connection with any products or services offered by us (including directors, shareholders, consultants, employees or other personnel of our clients)

Schedule 2 - Data about our suppliers and supplier personnel

Schedule 3 - Data about individuals who apply for employment or work experience with us

Schedule 4 - Data about our directors and staff, and former directors and staff and other individuals who spend time with us (such as consultants and secondees)

1.4 In addition to the above, individuals who interact with us in any of the above capacities should also refer to the following:

 

Schedule 5 - Data collected about staff and visitors to our office

1.5 Please note that this Privacy Policy does not apply to any personal data provided to us by any teachers or individual online users of IE’s services, as we are not the data controller in respect of any such personal data. The data controller in these cases will be the relevant school or teaching establishment which we have entered into contractual or other arrangements with. If you are a teacher or individual user of our services and have any queries regarding the use of your personal data or wish to access your personal data, you should contact the relevant data controller directly (or contact us, and we will try to assist with directing you to the relevant person).

  • Data controller details

    1. We are the data controller in relation to the processing of the personal information that you provide to us. Our contact details are as follows:

      1. Address: 13 High Street, Branston, Lincoln, LN4 1NB

      2. Telephone number: 

      3. Email address: admin@neuro-education.co.uk (please include “Personal Data Request” in your subject heading to ensure it receives the correct attention).

  • International transfer
    We will not transfer personal data relating to you to a country which is outside the European Economic Area (EEA) unless:

    1. the country or recipient is covered by an adequacy decision of the Commission under GDPR Article 45;

    2. appropriate safeguards have been put in place which meet the requirements of GDPR Article 46 (for example using the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA); or

    3. one of the derogations for specific situations under GDPR Article 49 is applicable to the transfer.These include (in summary):

      1. the transfer is necessary to perform, or to form, a contract to which we are a party:

        1. with you; or

        2. with a third party where the contract is in your interests;

      2. the transfer is necessary for the establishment, exercise or defence of legal claims;

      3. you have provided your explicit consent to the transfer; or

      4. the transfer is of a limited nature and is necessary for the purpose of our compelling legitimate interests.

  • Retention of personal data
    Our retention and deletion policy can be found here – please see Schedule 6.

  • Your rights in respect of your personal data

    1. You have certain rights under existing data protection laws, including the right to (upon written request) access a copy of your personal data that we are processing. From 25 May 2018, in accordance with the GDPR:

      1. you will have the following rights:

        1. right to access: the right to request certain information about, access to and copies of the personal information about you that we are holding (please note that you are entitled to request one copy of the personal information that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs); and

        2. right to rectification: the right to have your personal information rectified if it is inaccurate or incomplete; and

      2. in certain circumstances, you will also have the following rights:

        1. right to erasure/“right to be forgotten”: the right to withdraw your consent to our processing of the data (if the legal basis for processing is based on your consent) and the right to request that we delete or erase your personal information from our systems (however, this will not apply if we are required to hold on to the information for compliance with any legal obligation or if we require the information to establish or defend any legal claim);

        2. right to restriction of use of your information: the right to stop us from using your personal information or limit the way in which we can use it;

        3. right to data portability: the right to request that we return any information you have provided in a structured, commonly used and machine-readable format, or that we send it directly to another company, where technically feasible; and

        4. right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or for marketing purposes.

    2. Please note that if you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to carry out our contractual obligations to you or provide you with access to all or certain parts of our services.

    3. If you consider our use of your personal information to be unlawful, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. Please see further information on their website: www.ico.org.uk.

  • Automatic decision making

    1. We do not make decisions based solely on automated data processing, including profiling.

  • Security

    1. We keep your information protected by taking appropriate technical and organisational measures to guard against unauthorised or unlawful processing, accidental loss, destruction or damage. For example:

      1. where appropriate, data is encrypted when transiting on our system or stored on our databases;

      2. we have implemented safeguards in relation to access and confidentiality in order to protect the information held within our systems; and

      3. we frequently carry out risk assessments and audits to monitor and review threats and vulnerabilities to our systems to prevent fraud.

    2. However, while we will do our best to protect your personal information, we cannot guarantee the security of your information which is transmitted via an internet or similar connection. It is important that all details of any username, password and/or other identification information created to access our servers are kept confidential by you and should not be disclosed to or shared with anyone.

  • Changes to this Privacy Policy
    We may amend this Privacy Policy from time to time, for example to keep it up to date, to implement minor technical adjustments and improvements or to comply with legal requirements. We will always update this Privacy Policy on our website, so please try to read it when you visit the website (the “last updated” reference tells you when we last updated our Privacy Policy).

Shipping Policy

We offer free standard shipping on every order within the UK. Whether you buy one book or ten, shipping is free. 

 

Please note that standard shipping days are working days only and exclude Saturdays & Sundays. We'll do our best to send your order within our standard days shown. However, at peak times, it sometimes takes a few extra days to process and ship your order. Unfortunately we are unable to track economy airmail deliveries. Orders with more than one title may arrive in multiple deliveries.

Currency: £GBP (UK Pounds)

FREE - Standard Shipping - UK Mail 2nd Class(3-5 Working Days)

£0.00 for first item.

£0.00 for each additional item.

Returns & Cancellations Policy

 

You must contact us before returning any item.

Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorised returns – so please contact us before returning an item: If you have received an incorrect item, please contact us via admin@neuro-education.co.uk as soon as possible.

Customers have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

 

Cancellations

To cancel your purchase you must contact us at admin@neuro-education.co.uk within the seven-working-day ‘cooling-off period’.

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